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Information Knowledge Base
Quick answers to the questions we hear most. Can't find what you need? Our team is one message away.
Browse by topic
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Match analysis
Uploading footage, reading your report, heatmaps, and highlight clips.
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Tournaments
Registering, partners, brackets, check-in and live scoring.
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Coaching
Finding a coach, booking sessions and sharing your analysis with them.
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Account & billing
Plans, payments, receipts and managing your subscription.
Frequently asked
How do I analyze a match?
Upload your match video from your dashboard and the AI processes it automatically. When it's done you'll get a full report with shot detection, rallies, player tracking and heatmaps. See our Recording Tips for the best results.
How accurate is the analysis?
It depends most on your video. Player count and court position are usually right. Shot counts, shot types, ball speed and bounces need a clear view of the ball, so they are much better when you film from up high at 60 fps. Each report shows how sure we are, and hides numbers we cannot trust.
How do I enter a tournament?
Browse Tournaments, open the one you want, and register online. Doubles players can invite a partner during registration.
How do I find a coach?
Visit the Coaches directory to browse certified CourtVision 360 coaches, read reviews and book a session.
How do I manage my plan or billing?
Your plan, payment method and receipts live in your account settings. Every payment also emails you a receipt.
I still need help — what now?
Reach out through our contact page and a real person will get back to you.
Still stuck?
We're expanding this knowledge base all the time. If your question isn't answered here, send us a message and we'll help directly.
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